McKinsey & Company on Customer Experience
McKinsey & Company have published a series of Articles on Customer Experience. The articles look at the creation of competitive advantage by putting customers first, mapping touchpoint and managing...
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When conversation hurts or hinders the Chatbot UX
Mariya Yao has written a helpful article on Smashing Mag titled, Does Conversation Hurt Or Help The Chatbot UX? which looks at the useful applications for using chatbots and when not to use them,...
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Started reading Hippo & The Best Interface is No Interface
If there are 2 books that come recommended in a time when we are all talking about Machine Learning, AI and Conversational Bots, it is these two, which I’ve just recently started reading. I can’t wait...
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John Maeda’s 2017 Design in Tech Report
Design isn’t just about beauty; it’s about market relevance and meaningful results. John Maeda’s 2017 Design in Tech Report puts the focus on Inclusive Design. Making inclusive design profitable hinges...
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Human-Centered Machine Learning
Josh Lovejoy and Jess Holbrook have published a great article titled Human-Centered Machine Learning which looks at steps to stay focused on the user when designing with ML. Some of the challenges I’m...
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UsTwo publishes part 2 of their Designing for Kids insights
UsTwo have published their second-part to their July post on Designing Digital Experiences for Kids. It’s well worth a read as they cover some new considerations they are finding as the changing...
View ArticleDesigning human-centered AI products a People+AI Guidebook
Google has started a guidebook called People AI Guidebook to help build human-centered AI products. Written for user experience (UX) professionals and product managers it aims to help create a...
View ArticleA designed by Apple Inc. inspiration Video from 7yrs ago.
I revisit a Designed by Apple inc. video today, for a little inspiration. It’s sometimes good slightly looking back, before starting to look forward. Copyright Apple Inc. Below is an ... The post A...
View ArticleOur human bias starts from the moment we are born
New research published by John Hopkins University shows that we actually start developing our human biases from much younger than was previously known, and that the choices we make (even ... The post...
View ArticleA podcast on the Joys of being an absolute beginner – for life
Tom Vanderbilt from The Guardian has presented a nice podcast as part of The Guardian’s Long Reads, on the building of Experience as a beginner and learning using chess, sport ... The post A podcast on...
View ArticleConfig 2021 & Keynote videos are now on YouTube
Config 2021 was inspiring & a treat this year – particularly facing the challenges we all have working remotely due to the global pandemic. If you are new or already ... The post Config 2021 &...
View ArticleUpcoming iPadOS 15 introduces much needed Multi-tasking & new Translate features
Apple’s online WWDC Keynote 2021 is introducing some new features for iPad OS 15, including privacy features (private relay) and live translation including from your Photo library. Pretty neat. Notes...
View ArticleRemote Design Sprint Templates (Keynote, Miro, Figma)
Throughout the pandemic, a number of us have had to modify, change & completely replace established methods and tools for Design which was deemed normal or best practice just a ... The post Remote...
View ArticleUX Mag publishes article on the building blocks for Continuous Discovery in...
For the last few years, there has been more and more discussions around Continuous Discovery. The 2021 book by Teresa Torres titled Continuous Discovery Habits placed a spotlight again on ... The post...
View ArticleRabbit introduces the R1, a small AI voice assistant computer
Rabbit Inc a new AI startup, has introduced a small AI assistant computer called the R1 at this year’s CES 2024 costing approximately $199. Created in collaboration with Teenage Engineering, ... The...
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